Refund policy

Our Returns Policy explains how to request a return, exchange or refund.

Nothing in these Terms limits or excludes any right you may have under applicable South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

If a product is faulty, unsafe, does not match its description, or otherwise fails to meet the applicable legal standard, please contact us promptly at info@kixi.co.za. We will assess the matter and provide the remedy required by law.

For hygiene and product-care reasons, returned footwear must be clean and returned with its original packaging, unless the return relates to a fault, defect, incorrect item or another situation where applicable law provides otherwise.