Shipping policy

Thank you for shopping with Kixi. Here's everything you need to know about how we get your shoes to you.

Shipping area

We currently ship within South Africa only. We don't ship internationally at this time.

Shipping rates

Free shipping* on all orders over R1000

Orders under R1000: flat rate of R99

Shipping costs are calculated at checkout.

Processing time

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed over weekends or on public holidays are processed the next business day.

Delivery time

We ship via The Courier Guy. Once dispatched, delivery takes:

Main centres (Johannesburg, Pretoria, Cape Town, Durban): 2–3 business days

Regional and outlying areas: 3–5 business days

Delivery times are estimates and may vary during peak periods or due to circumstances outside our control.

Tracking

Once your order ships, you'll receive an email with your tracking number. You can track your parcel at thecourierguy.co.za.

Delivery address

Please double-check your delivery address at checkout. We can't reroute parcels once dispatched, and incorrect addresses may result in delays or additional charges. If you notice an error, contact us immediately and we'll do our best to correct it before dispatch.

We deliver to physical addresses only - no PO boxes.

Delays

If your order hasn't arrived within the estimated timeframe, check your tracking first, then contact us with your order number and we'll follow up with the courier.

Damaged or missing parcels

If your parcel arrives damaged, or tracking shows delivered but you haven't received it, contact us within 48 hours. Please include photos of any damage so we can resolve it quickly.

Questions?